Our installation teams are second to none. We pride ourselves on quality installations, using only high quality materials and techniques. Our teams have been installing security solutions within the industry since 1989 and have installed many systems within a wide range of environments. Whether you require a basic system or a fully functional Matrix system, we have the experience, expertise and ability to integrate our work fully with the functioning of an occupied and operational building or site.

To maintain continuing high performance and reliability of your system it is essential to provide a preventative maintenance program.   With all new installations from Pinnock services, unlike some other installers, the maintenance of your new system is free for one year. We do however offer extensive maintenance contracts for those clients who require it. These can be tailored to your system and budget as required.

Pinnock services have an established system for call out which can offer various options to match the support requirements of our customers.
Mon-Fri 08:00 to 17:00 / Next day response.
Calls should be placed within office hours and response will be within the working hours the next day.

Standard/weekend
Mon-Sun 08:00 to 17:00 / Next day response.
Calls should be placed within these hours and response will be within the working hours the next day.

Standard/24hr
Mon-Fri 24hr / 12h response.
Calls will be accepted 24hrs excluding weekends and response will be within 12 hrs if required, weekdays only.

Comprehensive
Mon-Sun 24hr / 12hr response.
Calls will be accepted 24hrs including weekends and response will be within 12hrs if required.

Emergency contingency

Clients choosing a call-out contract with us will automatically be entitled to an emergency call-out facility.

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All new systems installed by Pinnock Services will include full training for operators and their respective management. As a provider of large systems for many years, we have a proven and effective training program. We can give detailed training on all aspects of the equipment that we supply, and will provide manuals and training documentation as required. Training can be tailored to the needs of operators, as new technology can appear complex and daunting until familiar. Training can be arranged for existing systems if required. New staff may require training on previously installed equipment, or if documentation of existing systems is no longer available.

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